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When we purchase an eBook, it's just like purchasing a print book - we have access to one copy of it. When you are viewing that eBook electronically, it is like you have taken the book off the shelf.
Occasionally, we can purchase more than one copy (or license) to an eBook, allowing multiple concurrent users. You have the option of viewing the eBook online or checking it out and downloading it to your computer for up to 7 days.
If you have problems accessing a particular item, please don't hesitate to Ask Us by phone, chat, or email! We will do whatever we can to help you find your information.
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