Answered By: Samford University Library Reference
Last Updated: Jul 08, 2022     Views: 57

A patron may cancel an ‘active’ outstanding ILL request in the ILLiad account up to the point that the potential lending library has shipped the item. After that, you will need to contact the SU ILL Office to inform them of the situation.

To cancel or edit requests, follow these steps:

  1.  Log in to your ILLiad account
  2.  On the main page is a list of “Outstanding requests.” Click the transaction number preceding the title to cancel and the individual transaction will display.
  3.  At the top of the screen, in Red, is click “Cancel Request/ Edit Request.” Select cancel or edit in order to make changes.

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